Recently in Customer service Category
While Apple, Microsoft, and Google have recently announced new and/or improved versions of software, Mark Story has become increasingly irritated at the amount of mandatory software that is being foisted upon an unwilling public--by the very companies that should know a lot better.
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Corporations have started to realize the value of social media, and are responding to customers quickly and with a very high level of service. Is this level of service scalable, or is scalability the Achilles' heel of social media?
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The illustrious Christopher Penn joins us on the Media Bullseye Roundtable this week to discuss small businesses using social networks to band together online, the decline of print journalism (is there anything left to save?) and the tricky economics of Twitter, which received plenty of mainstream media attention this week at the same time it suffered another major malfunction.
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Well, I continue my trend of using questions as headlines for my Media Bullseye posts, but this question is actually relevant and important! Should we not complain so much about Twitter's frequent outages considering we don't pay for the service?
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Last night, Twitter was featured on ABC World News with Charles Gibson. The piece talked about Comcast performing acts of customer service magic by watching the Web for signs of disgruntled customers and then acting as digital detectives to help solve those problems. Are new Twitter users being set up for disappointment?
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